Privacy Policy

1. Introduction

AnchorDNS ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DNS management service.

2. Information We Collect

2.1 Information You Provide

When you register for an account, we collect:

• Email address
• Full name
• Country of residence
• Password (encrypted)
• Marketing email preferences

2.2 Payment Information

When you set up billing, we collect payment information through Stripe, our payment processor. We do not store your full credit card details on our servers. Stripe handles all payment processing and stores your payment information securely in compliance with PCI DSS standards.

2.3 Service Usage Data

We automatically collect information about your use of the Service:

• Domain names you manage
• DNS records and configurations
• Workspace information and member relationships
• Support tickets and communications
• Billing and subscription history
• Audit logs of changes to DNS records

2.4 Technical Data

We collect technical information including:

• IP addresses
• Browser type and version
• Device information
• Login times and session data
• API usage and access logs

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and manage billing
• Send you service-related notifications and updates
• Respond to your support requests and communications
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (only with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Stripe (payment processing)
• Cloud infrastructure providers (servers and infrastructure)

4.2 Workspace Members

Information related to domains and DNS records is shared with other members of your workspace based on their permission level (owner, admin, or member).

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

4.4 Business Transfers

If AnchorDNS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email of any such change in ownership.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit using TLS/SSL
• Encryption of passwords using industry-standard hashing
• Regular security audits and monitoring
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain audit logs for security purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Request a machine-readable export of your data
• Marketing: Opt out of marketing communications at any time
• Objection: Object to processing of your information in certain circumstances

To exercise these rights, please contact us at privacy@anchordns.io.

8. Cookies and Tracking

We use essential cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve the Service

You can control cookies through your browser settings, but disabling essential cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes

Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@anchordns.io.

14. GDPR Compliance

For users in the European Economic Area (EEA), we process your data in accordance with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including:

• The right to data portability
• The right to restrict processing
• The right to object to automated decision-making
• The right to lodge a complaint with a supervisory authority